Naan-Staap ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with us in any other way. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of personal information:

Personal Identification Information: When you make a reservation, order online, or contact us, we may collect personal details such as your name, phone number, email address, and delivery address.

Payment Information: If you make a payment for an order, we collect payment details, including your credit or debit card information (handled securely via a third-party payment processor).

Booking Information: If you make a reservation, we may collect the date and time of your booking, number of people, and special requests.

Customer Feedback: We may collect feedback from customers regarding their dining experience at Naan-Staap, which may include comments, ratings, or suggestions.

Technical Information: When you visit our website, we may collect non-personally identifiable data such as IP addresses, browser type, device type, and information on your browsing activity.

2. How We Use Your Information

We use your personal information for the following purposes:

To process orders and bookings: We use your details to complete and manage your orders, bookings, and related services.

To communicate with you: We may use your contact details to send order confirmations, booking reminders, and respond to any queries or requests.

To improve our services: Customer feedback helps us improve our menu, customer service, and overall experience at Naan-Staap.

For marketing purposes: With your consent, we may send you promotional emails, special offers, and updates about our restaurant. You can opt-out of marketing communications at any time.

For legal and compliance purposes: We may use your data to comply with legal obligations, prevent fraud, or resolve disputes.

3. How We Protect Your Information

We take the protection of your personal information seriously. We implement a variety of security measures, including encryption, secure servers, and firewalls, to safeguard your personal data from unauthorised access, alteration, or disclosure.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:

Third-party service providers: We may share your information with trusted third parties (such as payment processors, delivery services, or marketing partners) to help us carry out services on our behalf.

Legal obligations: We may disclose your information if required by law, such as to comply with a court order or government request.

5. Cookies

We use cookies on our website to improve your user experience. Cookies are small files that are stored on your device when you visit our website. These cookies help us remember your preferences and improve the functionality of the site. You can disable cookies in your browser settings, but please note that some features of our website may not work properly without them.

6. Your Rights

Under applicable data protection laws, you have the following rights:

Access: You can request access to the personal data we hold about you.

Correction: If your personal information is incorrect or incomplete, you can ask us to update it.

Deletion: You can request that we delete your personal information, subject to certain exceptions.

Opt-out of marketing communications: You can opt-out of receiving promotional emails at any time by following the unsubscribe link in the email.

Data portability: You may request a copy of your data in a machine-readable format for transfer to another service.

To exercise your rights, please contact us using the details below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Naan-Staap
6 Horsefair St, Leicester LE1 5BN
Email: [email protected]
Phone: 01165079748